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Genesys Cloud CX: Developer Certification Sample Questions (Q38-Q43):
NEW QUESTION # 38
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?
- A. Directory
- B. Location
- C. Documents
- D. Activity
Answer: A
Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/
NEW QUESTION # 39
Which of the following statements is NOT true regarding numbering plan?
- A. Numbering plan is also known as a dial plan.
- B. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
- C. It has to be created manually
- D. Numbering plan can be added or modified based on the organizational requirements
Answer: C
Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.
NEW QUESTION # 40
In Code Authorization grant OAuth flow, a code is exchanged for a token.
Answer: B
Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.
NEW QUESTION # 41
John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?
- A. The web app does not have an OAuth client created for that region.
- B. The OAuth client does not have the required scope.
- C. The Client ID has expired.
- D. There is no client Secret associated to the OAuth client.
Answer: A
Explanation:
Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.
NEW QUESTION # 42
You can add a new Prompt using API endpoints.
Answer: B
Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.
NEW QUESTION # 43
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