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ISOIEC20000LI Valid Test Objectives - ISOIEC20000LI Practice Exams Free

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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

• A. Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
• B. Promise Lisa that future training and awareness sessions will be easily understandable
• C. Extend the duration of the training and awareness session in order to be able to achieve better results

Answer: A

Explanation:
According to the ISO/IEC 27001:2022 standard, the organization should determine the necessary competence of persons doing work under its control that affects the performance and effectiveness of the ISMS. The organization should also ensure that these persons are aware of the information security policy, their contribution to the effectiveness of the ISMS, the implications of not conforming with the ISMS requirements, and the benefits of improved information security performance. The organization should also provide information security awareness, education, and training to all employees and, where relevant, contractors and third-party users, as relevant for their job function. The awareness, education, and training programs should be planned, implemented, and maintained according to the needs of the organization and the results of the risk assessment and risk treatment.
Therefore, Colin should have handled the situation with Lisa by delivering training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company.
This would ensure that the content and the language of the sessions are appropriate and understandable for the target audience, and that the sessions are effective and efficient in achieving the desired learning outcomes.
By doing so, Colin would also avoid wasting time and resources on delivering sessions that are too technical or too basic for some employees, and that do not address their specific information security challenges and responsibilities.
References:
* ISO/IEC 27001:2022, Clause 7.2 Competence and Clause 7.3 Awareness
* ISO/IEC 27002:2022, Clause 7.2.2 Information security awareness, education and training
* PECB ISO/IEC 27001 Lead Implementer Course, Module 4: Leadership, Commitment, and Support of Top Management.

NEW QUESTION # 56
Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.

• A. Yes. hiring an external expert for forensic analysis Is a requirement of the standard
• B. Yes. forensic analysis can be done by cither an internal or external expert
• C. No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation

Answer: B

NEW QUESTION # 57
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
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