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The CPHQ Exam covers a wide range of topics, including healthcare quality improvement, healthcare data analysis, healthcare laws and regulations, healthcare accreditation, and patient safety. CPHQ exam consists of 150 multiple-choice questions and is administered over a four-hour period. To be eligible to take the exam, candidates must have a bachelor's degree and at least two years of experience in healthcare quality management or a related field.
NAHQ CPHQ Exam Syllabus Topics:
Topic
Details
Topic 1
- Health Data Analytics: This section of the exam measures the skills of healthcare professionals and covers the use of data to inform quality improvement efforts.
Topic 2
- Performance and Process Improvement: This section of the exam measures the skills of process improvement specialists and covers methodologies for enhancing healthcare services. It emphasizes identifying inefficiencies and implementing strategies for continuous improvement.
Topic 3
- Patient Safety: This section of the exam measures the skills of Healthcare Managers and covers essential practices for ensuring patient safety in healthcare environments. It focuses on identifying risks and implementing safety protocols.
Topic 4
- Quality Leadership and Integration: This section of the exam measures the skills of healthcare quality managers and covers the principles of effective leadership in healthcare settings. It focuses on understanding how to integrate quality initiatives within organizational structures. Key skills include strategic planning and team collaboration, emphasizing fostering a culture of quality.
Topic 5
- Population Health and Care Transitions: This section of the exam measures the skills of healthcare quality managers and covers strategies for managing patient populations effectively.
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NAHQ CPHQ certification is a valuable asset for healthcare quality professionals looking to advance their career. This credential demonstrates a commitment to quality improvement and patient safety, which is highly valued by employers. CPHQ Certified professionals are in high demand and are eligible for a wide range of job opportunities in healthcare organizations, including hospitals, clinics, and government agencies.
NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q336-Q341):
NEW QUESTION # 336
Leadership at an outpatient multi-specialty clinic Is working toward becoming a high-re I lability organization. In the past week, there have been three medication errors with high-risk medications in the procedure area.
Which of the following responses by leadership Is consistent with high-reliability principles?
- A. Require medications be double-checked before administration
- B. Create an additional constraint on availability of high-risk medications.
- C. Meet with staff Involved In the errors to gain additional Insight.
- D. Ensure risk management staff coordinate disclosure to the patients.
Answer: C
Explanation:
High-reliability organizations (HROs) operate in complex, high-hazard domains for extended periods without serious accidents or catastrophic failures1. They prioritize safety over other performance pressures1.
The principles of high reliability go beyond standardization; high reliability is better described as a condition of persistent mindfulness within an organization1. HROs work to create an environment in which potential problems are anticipated, detected early, and virtually always responded to early enough to prevent catastrophic consequences1.
One of the key characteristics of HROs is a preoccupation with failure1. Everyone is aware of and thinking about the potential for failure1. Near misses are viewed as opportunities to learn about systems issues and potential improvements, rather than as evidence of safety1.
Another important characteristic is deference to frontline expertise1. This means that those closest to the work, who have the most direct knowledge of the situation at hand, have the authority to make decisions1.
In the given scenario, meeting with the staff involved in the errors to gain additional insight (Option B) aligns with these principles. It shows a preoccupation with failure and deference to frontline expertise. By meeting with the staff, leadership can understand what led to the errors and how to prevent them in the future. This approach is consistent with the principles of high reliability and is likely to contribute to the clinic's goal of becoming a high-reliability organization.
NEW QUESTION # 337
Payers are more likely to embrace the optimization definition of care which can put them at odds with:
- A. Clinicians
- B. Physicians
- C. Health administrators
- D. Both A & B
Answer: B
NEW QUESTION # 338
Analysis has shown that there Is a significant delay in receiving laboratory results In the emergency room. A cross-functional team Is assigned the task of Improving laboratory reporting time. Which of the following Is the next step the team should take?
- A. Plot a scatter diagram.
- B. Develop action plans.
- C. Complete a fishbone diagram.
- D. Identify the responsible Individual.
Answer: C
Explanation:
When a cross-functional team is assigned the task of improving a process, such as laboratory reporting time in the emergency room, the first step after identifying the problem is usually to understand the root causes of the problem. A fishbone diagram, also known as a cause and effect diagram or Ishikawa diagram, is a visual tool used to systematically identify and present all possible causes of a certain outcome1234.
In this case, the significant delay in receiving laboratory results is the problem that needs to be addressed. The team would use a fishbone diagram to identify and categorize potential reasons for this delay, such as equipment issues, process inefficiencies, human errors, etc. This step is crucial before developing action plans (Option D) because it ensures that the team's efforts are directed towards addressing the root causes of the problem, rather than just the symptoms1234.
Options A (Identify the responsible individual) and C (Plot a scatter diagram) are not the immediate next steps in this scenario. Identifying a responsible individual is more about accountability after the root causes have been identified and action plans have been developed. A scatter diagram is a graphical tool used to understand the relationship between two variables and is not typically the next step in process improvement after identifying the problem1234.
References:
https://fellow.app/blog/management/cross-functional-collaboration-common-challenges-and-tips-to-make-it- work/
NEW QUESTION # 339
Patients and their families have clearly articulated need respect to the care they receive. If the staff members they
encounter are nice but do not meet their needs, these staff members have delivered care inefficiently. It all means
that:
- A. The patient/family is very difficult or dysfunctional
- B. How can patients rate the skill of their doctors?
- C. No one comes here for a good time
- D. Nice is not the only aspect of quality care
Answer: D
NEW QUESTION # 340
For cheing the outcomes our focus of attention is blood pressure of patients with diabetes.
Its criteria and standard can be respectively:
- A. Criterion: Percentage of patients with diabetes whose blood pressure is at or below 130/85 and Standard: At least 50% of patients with diabetes have blood pressure at or below 130/85
- B. None of these
- C. Criterion: Percentage of post heart attack patients prescribed beta-bloers on discharge and Standard:
At least 96% of heart attack patients receive a beta-bloer prescription on discharge
- D. Criterion: Sugar level in blood on daily basis and Standard: How many times sugar level rises and how many times it declines in a week
Answer: A
NEW QUESTION # 341
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